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CONTACT US

For any enquiries, complaints or concerns relating to our services or operations, please contact us using the details below.

 

Alternatively, you can fill in the following contact form.

020 8152 5120

Bath Office (Alpha Beta Partners Head Office) 

Alpha Beta Partners, Kings Court, Parsonage Lane, Bath BA1 1ER

London Office  
1st floor, 29-35 Heddon Street, London W1B 4BN

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Stakeholders can raise grievances through any of these channels, and concerns will be directed internally to the appropriate process in line with our complaints and whistleblowing procedures. You are not required to determine the correct route before contacting us.

Grievance Handling Process

We are committed to handling all grievances, complaints, and concerns in a fair, transparent, and timely manner.

When a concern is raised:

  • Acknowledgement: We aim to acknowledge receipt of your concern within 2–5 working days.

  • Assessment & Investigation: Your concern will be reviewed and directed to the appropriate internal process (e.g. complaints or whistleblowing), and investigated where required.

  • Process Information: On receipt of your concern, we will provide you with details of the relevant procedure, including the steps involved, expected timelines, and how the matter will be handled.

  • Response: We aim to provide a response or update within 10–20 working days, depending on the complexity of the issue.

  • Resolution: We will communicate the outcome and any actions taken to address your concern.

Where appropriate, concerns may be handled confidentially and in line with our whistleblowing protections.

Bath Office: 
Head Office

London Office:

The Financial Ombudsman Service is available to manage individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit the FOS' website by clicking below:

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© 2026, Alpha Beta Partners. All Rights Reserved.

 

Alpha Beta Partners is a trading name of AB Investment Solutions Limited. AB Investment Solutions is a Limited company registered in England and Wales no. 09138865 having its registered office at 1 Queens Square, Ascot Business Park, Lyndhurst Road, Ascot, SL5 9FE. AB Investment Solutions Limited is authorised and regulated by the Financial Conduct Authority FRN 705062.

 

Alpha Beta Partners Limited is wholly owned by Tavistock Investments Plc, and the parent company of AB Investment Solutions Limited, registered in England and Wales no.10963905 having its registered office at 1 Queens Square, Ascot Business Park, Lyndhurst Road, Ascot, SL5 9FE. 

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